Associate Technology Engineer -Server Administrator

Job Summary

The Technology Engineer – supports IT Infrastructure platforms and technologies including Physical Access Control Systems.  The role will report to the Manager of IT Infrastructure Services. 

The Associate Technology Engineer is involved in the full technology life cycle of designing, configuring, developing, documenting and testing of solutions to meet business or technology requirements from application reliability and cyber security hardening perspective. This includes developing, administering and executing preventive maintenance programs, overseeing problem management, performing root cause analysis and corrective action plans. Responsible for the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance and overall health of a variety of cyber security tools within a Microsoft Windows, Linux and UNIX server environments. Associate Technology Engineer is responsible for creating reference architectures, best practices and procedures. Associate Technology Engineers are assigned to either implementation or support functions. Implementation involves creating new technology based solutions whereas support involves upgrades, maintenance or issue resolution to existing technology solutions.

Job Responsibilities

Primary Responsibilities are:

• Monthly security patching and cyber security testing of Windows and Linux servers
• Full support of NERC CIP processes and procedures to ensure environment stays compliant with NERC CIP requirements
• Work with the groups within IT and Cyber security for related Infrastructure projects and initiatives
• Create, update and adhere to NERC-CIP and PSEG Long Island processes and procedures  
• Support all internal and external audit initiatives and remediate identified deficiencies, if any.
• Support efforts to prepare, coordinate and submit materials responsive to regulatory reporting requirements, internal and external audits.
• Interface with other areas of IT for engineering and infrastructure support
• Provide internal customer support and troubleshooting to resolve issues, liaising with product vendors and other IT personnel for problem resolution.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the environment.
• Participate on project teams for future system upgrades and new technology deployments while ensure compliance with IT policies and NERC-CIP standards.
• Ensure Quality Control and Assurance procedures are consistent with Infrastructure specifications, client requirements and corporate policies.
• Perform reviews and/or Root Cause Analysis on production systems failures, formulate corrective action plans, ensure corrective actions are implemented, and track their effectiveness.
• Manage and communicate problem resolution and system restoration status during unplanned outage events to line of business and IT Senior Management. 
• Comply with all NERC-CIP and regulatory guidelines and standards.  Comply with cyber security- related and other vulnerabilities as identified by the IT security team.  
• Requires working in a 24x7 environment with callout availability

Job Specific Qualifications

Required:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Math or related technical field.  
• A minimum of 2 years of experience within the IT field or an industry with reliance on technical expertise.
• Demonstrated knowledge of Information Technology principles including Infrastructure support, system administration, and application support and/or application development techniques.
• Demonstrated ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment
• Strong MS Office skills (i.e. Excel, Word, PowerPoint and Access).
• Demonstrated ability to create both technical and non-technical end-user documentation
• Must have the aptitude to understand and support IT infrastructure, product and platform solutions
• Must be detail oriented and demonstrate strong analytical and problem solving skills
• Must demonstrate strong interpersonal skills and the ability to work effectively with clients, leadership, and all levels of staff.
• Must have experience in the electrical industry working and understanding of  NERC-CIP standards

Desired Qualifications:

• Experience with mission critical technology solutions
• Experience with end-point management tools like (BigFix, SCCM / Intunes, Solarwinds)
• Knowledge of scripting, programming concepts and methodologies
• Ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment

Minimum Years of Experience

Education

Certifications

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.