Mainframe Support Leader

Date: Jul 6, 2024

Location: Bethpage, NY, US

Company: PSEG

Requisition: 78717

PSEG Company: PSEG Long Island    

Salary Range: $ 114,500 - $ 188,100 

Incentive: PIP 15%   

Work Location Category: Remote Local  


PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Mainframe Support Leader is responsible for supervising and directing technical staff consisting of Information Technology professionals and contractors to provide operational support for mainframe infrastructure. The role will lead activities for mainframe related work scope including systems management, ad-hoc operational requests, and problem / defect resolution. This role will lead and manage mainframe operations, oversee support team, provide technical guidance and mentorship fostering a collaborative and innovative environment. This position is a direct report to the Manager of IT Infrastructure Services. 

Job Responsibilities

•    Provide day to day leadership and oversight to all mainframe related activities, which includes all hardware components, operating systems, and storage.
•    Responsible for maintenance and support contract management associated with mainframe systems. Initiate procurement activities and review Statement of Work. 
•    Prepare and manage budget and finances for area of responsibility.
•    Manage security, storage, backups and data.
•    Lead and support the problem, defect, and incident management processes for production issues.
•    Facilitate the installation, configuration, security, operation, and maintenance of all mainframe infrastructure components (zOS, DB2, CICS, MQ, RACF) and independent software vendor applications  (ISVs) 
•    Experience working in mainframe operations support and understanding the ITIL processes
•    Supervise team activities to ensure:
o    Timely completion of maintenance and support activities
o    Failure of mainframe jobs are tracked and resolved following processes
o    Standards and procedures are established and adhered to. (internal controls)
o    Vulnerabilities are tracked and remediated within allowed SLAs
•    Maintain DR/BCP plans to ensure uninterrupted business operations and appropriate levels of redundancy.
•    Create documentation of operational tasks, procedures and automated processes.
•    Support project activities tied to infrastructure technologies and execute Life Cycle upgrades to ensure system supportability.
•    Responsible for attracting talent, performance evaluation, career development, coaching and manage compensation.
•    Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
•    Provides support outside of business hours when required.

Job Specific Qualifications

Required Education and Experience:

•    Bachelor degree in Computer Science, Engineering or Business or a related field with 8+ years relevant experience within the information technology field.
•    Demonstrated knowledge and understanding of mainframe systems. 
•    Strong knowledge of Mainframe technologies like COBOL, CICS, RACF, JCL,DB2, Assembler
•    Demonstrated supervisory experience leading technical teams.
•    Proficient in working with business areas and within IT to understand needs/requirement with ability to provide innovative solutions.    
•    Ability to proactively communicate technical topics in a clear, succinct and relevant way.
•    Proven experience in managing IT cost centers and/or budget in a large corporate environment.
•    Demonstrated strong customer service, teamwork and leadership skills. 
•    Excellent teamwork, facilitation, relationship building skills.


•    Prior knowledge and experience with managing ERP and/or mainframe systems.
•    Advanced knowledge of IBM Mainframe, z/OS, and peripheral hardware ( z/OS, CICS TS, DB2 z/OS, MQ z/OS, OMEGAMON, zVM, ESP Job scheduler) 
•    Strong focus on customer satisfaction and continuous improvement. 
•    Technical proficiency in information technology/computer disciplines.
•    3+ years of experience managing a team (internal and/or external staff)
•    Project Management experience with the software development life cycle, including Agile, Iterative, and Waterfall.
•    Ability to create both technical and non-technical end-user documentation.
•    Advanced degree, e.g. Masters of Business Administration
•    Relevant certification such as ITIL, Amazon Web Services (AWS), Azure, etc.

Minimum Years of Experience

8 years of experience




None Noted


Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.


As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.


For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.


PSEG employees must apply for jobs internally through emPower which can be accessed through by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email

If you need to request a reasonable accommodation to perform the essential functions of the job, email Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.


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