Customer Operations Analyst
Date: Jan 17, 2025
Location: Melville, NY, US
Company: PSEG
Requisition: 80885
PSEG Company: PSEG Long Island
Salary Range: $ 63,500
- $ 100,500
Work Location Category: Hybrid Flexible
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
This role resides within the Payment Processing & Revenue Integrity department at PSEG Long Island. Responsibilities may include but are not limited to the creation of daily, weekly or monthly reports and the analysis of data, ensuring accuracy and conducting further review as needed. This position will also be responsible to create and maintain databases, comprehensive reporting workbooks and various work management tools in support of department processes and goals.
Job Responsibilities
• Collect, summarize and analyze various reports and data sources to validate accuracy and determine inconsistencies
• Perform various quality control efforts to ensure revenue accuracy and facilitate daily and monthly reconciliations
• Evaluate data sources and perform the appropriate analysis to identify revenue gaps and propose/execute solutions to resolve as required
• Review and create reports, tables and databases to support the needs of the department
• Develop and/or enhance existing spreadsheets, databases and reporting solutions
• Actively participate in problem solving initiatives to determine root cause, gap analysis, along with the development and implementation of process improvement recommendations
• Provide timely feedback to determine effectiveness of implemented solutions and take corrective action as required
• Lead, manage and improve department processes with a focus on accuracy and compliance
• Maintain and apply working knowledge of PSEG-LI Standards for Business Controls to help ensure departmental compliance
• Promote diversity and foster teamwork, collaboration, and continuous improvement
• Participate on special projects and tasks forces.
• Participate in community outreach activities, meetings and events.
Job Specific Qualifications
Required Qualifications:
• BA/BS degree preferably in Business, Accounting or other related discipline and a minimum of 2 years of Analyst experience in customer operations, payment processing, revenue protection/collections, accounting or other similar field; In lieu of a degree, a minimum of 6 years of Analyst experience in customer operations, payment processing, revenue protection/collections, accounting or other similar field.
• Ability to evaluate and analyze multiple datasets of substantial quantities and provide detailed analysis
• Demonstrated strong analytical and critical thinking problem solving abilities
• Experience with managing various priorities in a dynamic and cross functional environment while adhering to strict deadlines
• Ability to effectively utilize critical thinking skills for troubleshooting and resolution in high pressure situations
• Demonstrated strong verbal and written communication skills
• Demonstrated ability to effectively interact with Management, colleagues and customers
• Proficient computer skills, specifically in Microsoft Excel, Outlook, PowerPoint and Word
• Demonstrated ability to work independently; prioritize work; meet deadlines and targets
Desired Qualifications:
• Strong Knowledge of Revenue Protection, Payment Processing and/or Accounting in a utility industry
• In depth experience with audit requests, requirements and processes.
• Demonstrated experience in database management, design and/or creation (i.e. Access, Tableau, SAS, etc.)
• Knowledge of regulatory and company policies related to billing and customer accounts as well as meter reading, collections and payment processing procedures
Minimum Years of Experience
Education
Certifications
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.
As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
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