Customer Service

CUSTOMER SERVICE

YOUR PATH TO A CUSTOMER SERVICE CAREER

Our Customer Assistance Representatives are the first step in starting a career in our Call Centers. These teams are responsible for responding to residential, commercial and governmental customer inquiries through all channels of communication. If the opportunity you're looking for isn't currently posted, please join our Talent Community to receive updates about Customer Ops jobs matching your career interests.

SERVICE THROUGH INNOVATION

in 2019 PSE&G was named to CIO Magazine’s 100 list for in recognition of innovative use of technology to improve customer service. The company was honored for its release of an Amazon Alexa customer service app, or “skill,” that allows customers to ask billing questions, make payments, and get tips for reducing their energy usage and lowering their bills.

PSE&G’s Alexa Skill Team was also recognized as a Top Innovator by Public Utilities Fortnightly magazine in customer service category for developing “a comprehensive and easy-to-use real-time customer service interface for those customers with Alexa.” PSE&G is the first utility to offer customers full payment, outage and appliance service appointment capabilities through a voice channel such as Amazon Alexa.

PSE&G received an Innovation Award from Smart Energy Decisions for the company’s energy efficiency work at New Jersey hospitals. The award recognizes the individual and collective efforts of large electric power users, their suppliers, and their utilities in support of the energy transformation currently taking place. The PSE&G Hospital Efficiency Program won in the utility partnership category for energy efficiency incentive programs.

THE PSEG STANDARD OF EXCELLENCE

Having been in business for over 100 years, servicing diverse communities throughout New Jersey and Long Island, NY (since 2014) PSEG has won countless service rewards over 11 decades. It is with that award winning experience, an unshakeable credo and corporate philosophy of un-wavering commitment to service, that PSEG plans on improving quality of life for its customers and we cannot do it without dedicated professionals like you, both in our service and call centers.

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Our strength, stability and success are just a few reasons to consider PSEG the employer of choice in a position that serves an important purpose. Is this the right opportunity for you?

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