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PSEGLI Sr IT Supv - Monitoring

Date: Aug 1, 2019

Location: Bethpage, NY, US

Company: PSEG

Requisition ID:  55421 

Job Function/Category:  Information Technology 

Employment Type:  Exempt Full Time 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.


IT Supervisor - Monitoring



This position is a direct report to the Manager of IT Operations Support. The Monitoring Support Leader will work in an Agile/DevOps model supervising a team of Information Technology professionals responsible for providing monitoring and first line support for critical IT infrastructure and applications. This position requires strong facilitation skills to sustain the teamwork, coordination and communication required among associates from multiple infrastructure technologies including Helpdesk, End user computing, Midrange technologies, Network technologies and Applications.



• Lead a team of IT professionals that provides 24x7 rotating shift monitoring of the applications, networks and infrastructure components ensuring the highest possible availability and drive timely resolution of incidents or technical escalations to meet established SLA’s.

• Manage and communicate problem resolution and system restoration status during unplanned outage events to LOB and IT Senior Management.

• Lead and support the problem, defect, and incident management processes for production issues.

• Support the release management process by managing and participating in production deployments.

• Meet/Exceed established SLA’s and KPI’s.

• Leverage/Ensure that standards and procedures are established and adhered to.

• Maintain DR/BCP plans to ensure uninterrupted business operations and appropriate levels of redundancy.

• Prepare and manage budget and finances for area of responsibility.

• Strive for operational excellence through continuous improvement.

• Responsible for attracting talent, performance evaluation, career development, coaching and manage compensation.

• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.

• Provides support outside of business hours when required.


Required Education, Experience and Competencies

• Bachelor degree in Computer Science, Engineering or Business or a related field with 6+ years relevant experience within the information technology field.

• Demonstrated expertise in IT resource management.

• Proven troubleshooting abilities.

• Ability to proactively communicate technical topics in a clear, succinct and relevant way.

• Proven experience in managing IT cost centers in a large corporate environment.

• Track record as an innovator and agent leading organizations and people through change.

• Strong business acumen, leadership and influence skills. 

• Excellent teamwork, facilitation, relationship building skills.

•This position requires driving to company locations and off-site assignments and events, applicants must possess a valid driver’s license with a safe and satisfactory driver history.


Desired Education, Experience and Competencies

 • Experience with managing first line resolution functions.

• Familiarity with various real-time system event monitoring tools and technologies.

• Experience with ServiceNow ITSM and ITOM

• Strong focus on customer satisfaction and continuous improvement.

• Technical proficiency in information technology/computer disciplines.

• Ability to create both technical and non-technical end-user documentation.

• Advanced degree, e.g. Masters of Business Administration

• Relevant certification such as ITIL, Amazon Web Services (AWS), Azure, etc.


As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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Nearest Secondary Market: New York CIty

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