Share this Job

Temporary Customer Assistance Representative - Bilingual Spanish

Date: Jan 10, 2019

Location: Bordentown, NJ, US

Company: PSEG

Requisition ID:  53717 

Job Function/Category:  Customer Services 

Employment Type:  Non-Exempt Full Time 

 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

 

Public Service Electric & Gas Company (PSE&G) has openings for Temporary Customer Service Representatives - Bilingual Spanish in our Bordentown, N.J. Call Center. These positions entail interacting with customers on issues related to their gas and electric service. The successful candidate must be a self-starter and able to handle customer contacts in a pleasant and courteous manner, with specific focus on demonstrating empathy with each customer interaction.

Performs work in the Customer Inquiry Center attendant to the proper interviewing or handling inquires of customers by telephone concerning requests for electric and gas service, or its discontinuance, on problems arising from the use of such service and explaining other related miscellaneous Company practices and procedures incidental to the handling of customer inquiries. Duties include such work as:

1. Answer customer inquiries on meter reading matters and account balance information
2. Accept applications from customers for electric and gas service or its discontinuance
3. Receive requests for work required for the proper maintenance of service, appliances meters, etc., and explain Company procedures and, where possible, quote probable costs.
4. Prepare or generate orders, reports, etc., necessary in connection with assigned work.
5. Generate emergency service orders such as gas leak, wire down, no power, etc.
6. Assist in work of other departments, as required and assigned.

Requirements:
1. Must have a minimum of a high school diploma or equivalent.

2. Must have exceptional poise and tact, as indicated by the ability to handle routine contacts in a pleasant and courteous manner and to explain procedures related to the work of Customer Services Business Unit.
3. Must be generally familiar with the more commonly used electric and gas appliances.
4. Must be neat and accurate in work as indicated by the ability to compile data and to prepare orders, forms, and statements which are used without independent check.
5. Must be able to understand, transmit, and apply oral and written instructions.
6. Must possess excellent communication and telephone skills, strong keyboard skills along with the knowledge of computers. Must have flexible availability and must satisfactorily pass designated tests.

7. Must be fluent in English and Spanish.
8. Must pass all applicable hiring tests.
 

 

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

 

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

 

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

 

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.


Nearest Major Market: New Jersey

Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service

Find similar jobs: