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Critical Care Customer Service Supervisor

Date: Jan 17, 2019

Location: Cranford, NJ, US

Company: PSEG

Requisition ID:  53162 

Job Function/Category:  Operations 

Employment Type:  Exempt Full Time 


This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.



This position will supervise five bargaining unit employees who have traditionally been referred to as P4 Coordinators.  Function as the process owner for the processes surrounding the Critical Care Customer process which includes maintaining all documentation, providing training, reviewing all Life Sustaining application denials and follow-up with doctor’s offices. 


This position will also be responsible for representing PSE&G and soliciting information of customers requiring medical designations by working with hospitals, hospice facilities or others in the medical community to promote customer protection programs. 


Position Requirements:


  • BSN, RN or APN degree with seven years’ clinical experience required
  • Demonstrated leadership skills
  • Technical and analytical/problem-solving expertise
  • Ability to make decisions, proactively resolve issues, and provide short/long term operational and performance improvement recommendations
  • Strong verbal and written communication skills
  • Ability to work independently, prioritize work and meet deadlines and targets
  • Able to assume all aspects of the supervision of personnel
  • Demonstrated ability to effectively interact with management, stakeholders, colleague and customers
  • Strong MS Office skills
  • Because the job requires driving to company locations and off-site assignments and events, must possess a valid driver’s license with a safe and satisfactory driver history


Desired Qualifications:

  • Broad knowledge and experience with Customer Operations
  • Knowledge of labor relations; experience with SAP


As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.


Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.


Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

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If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: New York City
Nearest Secondary Market: Newark

Job Segment: ERP, SAP, Labor Relations, Employee Relations, Customer Service, Technology, Human Resources

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