Senior Training & Development Specialist - Service Dispatch
Date: Apr 11, 2024
Location: Edison, NJ, US
Company: PSEG
Requisition: 77537
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 101,600 - $ 160,900
Incentive: PIP 15%
Work Location Category: Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
PSE&G is seeking a new member for the Technical Training team within the Transformation & Centralized Service organization at our Edison NJ location. The team performs analysis, design, development, and evaluation of technical training for PSE&G’s Electric Distribution LOB clients. The successful incumbent will advance the training that supports a safe, skilled, and efficient utility work force working in concert with a team of training professionals for PSE&G’s Service Dispatcher occupational group. This role is to train electric service dispatchers in accordance with job specifications, contractual obligations, technical manuals with a focus on energy control procedures and service restoration.
PSE&G is seeking a new member for the Technical Training team within the Centralized Service organization. The team performs analysis, design, development, evaluation, and delivery of technical training for PSE&G line of business clients. This position will focus on Service Dispatch skills training in electric distribution to fulfill the duties of apprentice and incumbent employees in accordance with their job specifications, collective bargaining obligations and regulatory requirements including field supervision.
This position is on-site at our Edison Training Center in Edison, New Jersey. Additional on-call / overtime / field assignments can be available as qualified by the Division.
Job Responsibilities
•Instruct Electric distribution courses. Responsible to coach and develop trainees in their classroom. Become proficient in teaching General Electric distribution classes, such as Substation Awareness, Safety Tagging, and/or DC/AC
•Content development updates. The individual actively works to annually develop learning content for their courses, work with learning technology, and time management skills Develop relationships with subject matter experts to identify training needs and related content.
•Develop relationships with external subject matter experts to identify industry best practices. Use learning technology, Analysis, design, and evaluate apprentice and incumbent employee technical training.
•Be a supervisor of work by BU employees on field assignments in the Division.
•Content development updates. actively works to annually develop learning content for their courses, work with learning technology, and time management skills
•Understand and explain key training metrics associated with the Manager’s Dashboard
Job Specific Qualifications
Required:
•High school graduate or GED Minimum of 7 years of utility experience in service dispatch.
•Able to learn and apply training and development processes of analysis, design, development, evaluation, and alternative delivery methods, including automated computer-based applications training
•Proficient in Word, Microsoft Excel, and Power Point
•Strong oral and written communication skills.
•Possess a valid U.S. driver’s license and maintain a safe driving record
•Storm Duty – will be called upon to support storm duty as needed by the Division or Emergency Operations Center (EOC).
Desired:
•Bachelor’s degree in education, training, or instructional design
•Knowledge / experience or the ability to learn evolving systems, such as assessment facilitation, need/task analysis, instructional design/development, and instructional evaluation
•Ability to facilitate joint union / management assessment teams Supervisory and / or project management related experience
•Experience in Learning Management System (LMS) use and data management / reporting
•Experience in alternative training delivery methods, including automated, computer-based or virtual / augmented reality applications
•Process Improvement skills / Lean Six Sigma Green Belt
Minimum Years of Experience
Education
Certifications
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Nearest Major Market: New Jersey
Job Segment:
Learning, Compliance, Developer, Sharepoint, Recruiting, Human Resources, Legal, Technology