Sr Business Systems Analyst
Date: Apr 23, 2024
Location: Edison, NJ, US
Company: PSEG
Requisition: 78333
PSEG Company: PSEG Services Corp.
Salary Range: $ 88,400 - $ 140,000
Incentive: PIP 10%
Work Location Category: Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
This position is responsible for business systems and how they align with user needs. Documents requirements, establishes scope, objectives and determines strategy for implementing systems to achieve business goals including gathering and prioritizing customer requirements and working closely with business functions to ensure customer satisfaction goals are met. This position supports product enhancements, roadmaps, product bug troubleshooting, system integration and user acceptance testing. This position is expected to work closely alongside Utility Technologies, Stakeholders, Salesforce COE and Electric Lob.
Job Responsibilities
Responsibilities include:
• Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements. Own and develop day to day relationship with partners, working with them to optimize and enhance integration as well as establish a deep understanding of our customers’ business and functional needs.
• Provide product expertise in regards to functional/technical needs and processes
• Align and support with strategic direction of broader IT organization. Contribute to the strategic vision/plans and identify product enhancements that improve customer experience and simplify current landscape
• Facilitate and coordinate external benchmarking/best practice efforts and relationships with other business organizations
• Support efforts for SIT and UAT testing for new products and product enhancements
• Provide production application support and resolve tickets for end users
• Provide specific contributions as directed by Product Leader
Job Specific Qualifications
Required:
• Bachelor degree in Computer Science or Computer Engineering
• In lieu of a degree 8 years relevant experience within the information technology field
• Must possess demonstrated leadership skills
• Ability to work independently on most technical issues. Utilize a broad knowledge of business analysis, acquired through progressive experience
• 4+ years business systems analysis experience with proven experience on medium - large sized, simple & complex projects by documenting requirements, establishing scope, objectives and determining strategy for testing & implementing systems to achieve business goals including: gathering and prioritizing customer requirements and working closely with business functions to ensure customer satisfaction goals are met
• 2+ years proven experience working with project teams to determine implementation strategy
• 2+ years proven experience with developing testing strategy for large complex projects
• Work and communicate with a wide range of people – peers, vendors, staff members, broader functional and business leadership, and others. Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
• Ability to proactively communicate technical topics in a clear, succinct, and relevant way
• Demonstrated ability to perform assigned work proficiently
• Demonstrated ability to effectively interact with external constituent groups and customers
Desired:
• Advanced degree, e.g. Masters of Information Technology
• Experience in Salesforce Applications, Service Cloud and Field Service
• Experience in IOS and Mobile Application support
• Ability to proactively communicate business processes and needs in a clear, succinct, and relevant way
• Experience in a team lead role through projects and other work planning experiences
• Experience in product management
• Strong leadership and influence skills. Ability to work through issues independently with successful outcomes
• Excellent teamwork, facilitation, relationship building, and negotiation skills
Minimum Years of Experience
Education
Certifications
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Nearest Major Market: New Jersey
Job Segment:
Systems Analyst, Recruiting, Senior Product Manager, Sharepoint, Developer, Technology, Human Resources, Operations