Training & Development Specialist

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Date: May 7, 2026

Location: Edison, NJ, US, 08837

Company: PSEG

Requisition: 83722
 
PSEG Company: Public Service Electric & Gas Co.
 
Salary Range: $ 91,100 - $ 144,200
 
Work Location Category: Hybrid Fixed
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

 

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

 

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

 

PSEG is not offering visa sponsorship for this position.

 

Job Summary

At this time, only current PSEG employees are being considered.

PSE&G is seeking a Training & Development Specialist to join the Technical Training team within the Transformation & Centralized Services organization at our Edison, NJ location.
The Training & Development Specialist will support the development of a safe, skilled, and efficient workforce by delivering high-quality training for Customer Care operations. This role focuses on instructing and developing bargaining unit (BU) trainees across a range of Customer Operations training programs, including but not limited to the 12-week Customer Care Inquiry training program. The position also supports additional training initiatives aligned with evolving business needs, ensuring employees are prepared to effectively perform their roles within Customer Operations. 
The Training & Development Specialist is responsible for delivering instruction, evaluating trainee performance, and ensuring employees and contractor personnel develop the technical knowledge and skills required to perform Customer Care responsibilities in accordance with company procedures, regulatory requirements, and industry standards.

Job Responsibilities

  • Deliver instructor-led training for Customer Care programs, including the 12-week Inquiry training program.
  • Coach, mentor, and develop bargaining unit (BU) trainees in the classroom and simulated work environments.
  • Evaluate trainee performance and provide feedback to support development and readiness.
  • Support the design, development, and annual updates of Customer Care training curriculum.
  • Collaborate with subject matter experts (SMEs) to identify training needs and ensure content accuracy and relevance.
  • Apply instructional design principles (analysis, design, development, and evaluation) to enhance training effectiveness.
  • Utilize learning technologies and systems to support training delivery, tracking, and reporting.
  • Understand and communicate training performance metrics, including those within the Manager’s Dashboard.
  • Participate in training committees and Customer Care work groups.
  • Support field or operational assignments as needed, including supervisory responsibilities aligned with business needs.

Job Specific Qualifications

  • High school diploma or GED.
  • Minimum of 5 years of experience in Customer Care, Customer Operations, or related utility/customer service roles.
  • Demonstrated experience coaching, mentoring, or training employees in a customer service or operations environment.
  • Strong understanding of Customer Care functions such as Inquiry, Billing, Collections, and system navigation.
  • Ability to learn and apply training and instructional design processes, including analysis, design, development, and evaluation.
  • Proficiency in Microsoft Excel, PowerPoint, and Word.
  • Strong written and verbal communication skills.
  • Ability to manage classroom dynamics and engage adult learners effectively.

 

Desired

  • Bachelor’s degree in Education, Training, Instructional Design, Business, or a related field.
  • Experience with systems such as CRM platforms, billing systems, or other customer service technologies.
  • Experience in instructional design, task analysis, and training evaluation.
  • Experience facilitating assessments and working with unionized (bargaining unit) environments.
  • Supervisory or project management experience.
  • Experience with Learning Management Systems (LMS) and reporting tools.
  • Experience with alternative training delivery methods, including e-learning, virtual, or blended learning environments.
  • Process improvement experience (Lean Six Sigma Green Belt preferred).

 

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

 

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. 
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire.  Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. 

 

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.  Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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