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Assoc Customer Operations Analyst

Date: Apr 30, 2021

Location: Hicksville, NY, US

Company: PSEG

Requisition ID:  66834 

Job Function/Category:  Operations 

Employment Type:  Non-Exempt Full Time 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

 

Job Responsibilities

  • Review and analyze business processes and operating procedures as a means to improve operational efficiency and enhance departmental performance. Work with management to devise new or enhanced systems and work processes designed to reduce or eliminate inefficiencies, reduce costs, and improve performance
  • Contribute to opportunity recognition, problem solving, root cause, gap analysis, and process improvement initiatives to drive continued advancement of the Meter Services organization
  • Review and analyze data, and prepare necessary reports to meet financial, regulatory and contractual obligations
  • Provide analytical support for the design and implementation of various system integration efforts
  • Provide managers and staff thorough analyses of daily operations and transactional activities and how they may vary from specific benchmarks (i.e., previous actual and/or business plan results)
  • Analyze and interpret financial results and forecasts. Perform required variance analyses
  • Prepare presentations on various departmental initiatives to assist with the effective communication of project progress/program activities and/or to support requests for additional funding (i.e., URB documentation)
  • Provide analytical support for various essential business systems including the Meter Inventory Management System (MIMS), Field Work Management System (CGI) and the development and maintenance of Field Laptop Meter Programming software
  • Provide analytical support for the operation and further development of features and functionality for the Advanced Metering Infrastructure (AMI) system, including the network infrastructure, meter technologies and back office systems
  • Provide analytical support and direction for Field and Shop personnel regarding meter issue investigations
  • Develop and/or enhance existing spreadsheets, databases, and web pages to support various business related functions
  • Partner with and develop positive working relationships with various clients including vendors, LIPA and other financial and operating areas to obtain information required to meet responsibilities and respond to various inquiries
  • Support documentation writing, editing, revising, proofreading, and assembling reports, minutes, SDLC documents, and user documentation such as user manuals, online help content, etc.
  • Assist/lead special projects as needed

Job Specific Qualifications

Knowledge and Experience Required:

 

  • Bachelor’s Degree, preferably in business administration, business analytics, business information systems, operations management or related field
  • Sound analytical skills
  • Strong presentation skills (development and delivery) with excellent verbal, written, and interpersonal skills
  • Knowledge in use and application of SQL tools, data models, data processing
  • Demonstrated computer skills in Microsoft Outlook, Excel, PowerPoint, Visio, Access, and Word
  • Must be results and team oriented
  • Candidate must foster an inclusive work environment and value all aspects of diversity
  •  

Desired Education, Skills and Competencies:

  • Experience in or knowledge of electric metering is a plus
  • Proficiency in Microsoft Visual Basic or Visual C
  • Familiarity with Microsoft Project and/or have Project Management experience
  • Experience with Oracle Database Management
  • Familiarity with principles of finance and accounting
  • Demonstrated ability to grasp and understand technology or technical issues

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

 

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.


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