Service Specialist- Jersey City

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Date: May 29, 2025

Location: Jersey City, NJ, US

Company: PSEG

Requisition:  82097

PSEG Company:  Public Service Electric & Gas Co.

Salary Range: $ 24.814 - $ 50.422

Work Location Category: Onsite

 

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Union Local

UNION - IBEWG 94

Summary

Job Duties & Responsibilities

  • Under general directive supervision, investigates and satisfies all complaints for servicing automatic gas appliances, carries through assignments, at times, with the assistance of other employees of equal or lesser grade; dispatches work orders to employees, performs duties such as Adjusting automatic appliances and associated electrical control equipment, such as, water heaters, refrigerators, house heating, cooling, and conditioning systems, and commercial and industrial equipment; investigating complaints of unsatisfactory performance; locating and remedying sources of trouble; checking operation of equipment to determine completeness and adequacy of repairs; testing combustion with flue gas analyzer;
  • Making repairs to and installing those repair parts on automatic type appliances which involve the adjustment of automatic gas controls;
  • Adjusting and maintaining industrial service regulators and associated piping and equipment;
  • Making investigations and satisfying service requirements on air conditioning controls, circuits, pressure, pilots and burners, etc. of the type that would normally be performed on central building heating or other gas burning equipment of which the following items are typical but not exclusive: Correcting gas pressure and supply, Cleaning and adjusting burners and pilots, Cleaning and repairing gas controls and filters, Correcting fan operations where necessary, Checking flues, basic power circuit, and thermostats, Making seasonal changeover, Lighting pilots and making minor repairs;
  • Making investigations and satisfying service requirements on fully automatic types of equipment using a programmed sequence of operations to attain, prove, and maintain combustion of which the following items are typical, but not exclusive: Correcting gas pressure and supply, 
  • Cleaning and adjusting burners, Cleaning, adjusting and lighting pilots, Checking basic power circuit and thermostats;
  • Inspecting gas installations done by plumbers or contractors, excluding fully automatic equipment using a programmed sequence of operation to attain, prove and maintain combustion (controls of the type required on fully automatic equipment with input of 400,000 BTU per hour or more in a single combustion chamber), to determine whether the specifications of the Company have been followed and that the completed work is safe and satisfactory for receiving as service; 
  • Installation of HVAC systems'
  • Performing other similar or less skilled work of the occupational group;

When Assigned to Dispatching Work

  • Receiving inquiries and work orders from Company employees, customers, and others; transmitting information to others concerning the status of work orders, as directed; preparing work orders; transmitting work orders to employees, as directed, reporting emergency conditions immediately;
  • Sorting new work orders for processing; checking uncompleted and promised date work orders in file; looking up completed orders; tabulating information regarding work orders, as directed; checking confirming orders;
  • Checking work orders of employees reporting into shop, as directed, checking for completeness of information entered on work orders; reassigning uncompleted work orders, as required.

Years of Experience

Job Qualifications

  • Must satisfactorily pass the hiring tests;
  • Must have aptitude for mechanical work;
  • Must be able to understand and follow instructions and learn routine procedures;
  • Must have the ability to learn the identification and use of all material, tools and equipment commonly used in gas customer service work;
  • Must be able to meet the public in a pleasant and tactful manner;\
  • Must be able to make neat and legible records;
  • Must pass driving tests prescribed by the Company and hold an Auto Driver’s License valid in the State of New Jersey;
  • Must have a working knowledge of the Motor Vehicle Traffic laws and Regulations of New Jersey;
  • Must have a knowledge of and ability in the safe operation and care of vehicles in all locations and under all conditions of traffic and terrain;
  • Must be alert in observing hazards and avoiding accidents

Education

Licenses or Certifications

Training and Courses

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire.  Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires.  Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company. 

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 

PSEG is committed to providing reasonable accommodations to individuals with disabilities.  If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.  Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

Know your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision

 


Nearest Major Market: New York City
Nearest Secondary Market: Newark
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