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PSEGLI Customer Service Associate

Date: Feb 7, 2019

Location: Melville, NY, US

Company: PSEG

Requisition ID:  54204 

Job Function/Category:  Customer Services 

Employment Type:  Non-Exempt Full Time 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

 

PSEG is a diversified energy company headquartered in Newark, N.J. Established in 1903. The company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service – serving 2.2 million electric customers and 1.8 million gas customers. Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers.

 

PSEG also owns and operates a diverse fleet of power plants with approximately 10,600 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States.

 

PSEG is a Fortune 500 company included in the S&P 500 Index and is a decade-long member of the Dow Jones North America Sustainability Index. PSEG has approximately 13,000 employees, who are carrying forward a proud tradition of dedicated service that has continued over more than 100 years.  Experience the personal challenge of working for a world class organization and leader in the Utilities and Energy industry as a Customer Service Associate at our Call Center in Melville, NY.

 

Possible shifts:

Sun, Mon, Tues 12:00am-10:30am and Wed 8am-6:30pm

Wed-Sat 12am-10:30am

Sun, Mon, Tue, Fri, Sat 8am-4:30pm

Sun, Mon, Tue, Wed, Sat 8am-4:30pm

Sun, Mon, Tue, Fri, Sat 9am-5:30pm

Sun, Mon, Tue, Wed, Sat 12pm-8:30pm

Sun, Mon, Thu, Fri, Sat 3:30pm-12am

Sun, Mon, Tue, Wed, Sat 3:30pm-12am

Sun, Mon, Tue, Fri, Sat 3:30pm-12am

Sun, Wed, Thu, Fri, Sat 3:30pm-12am

Mon-Fri 3:30pm-12am

Mon-Fri 9:30am-6pm

Mon-Fri 11:30am-8pm

Mon-Fri 12pm-8:30pm

 

(Responsibilities)

Answer inbound calls in a fast paced, high volume Call Center. Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution. Ability to multi-task by using web-based computer tools to analyze customer’s accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Must work within prescribed telephone and customer satisfaction goals. Must accept feedback and change behavior from quality assessments. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.

 

Required Skills (Knowledge and Experience Required):

 

  • Accredited High School Diploma or a GED
  • Strong customer service and communication skills
  • You must be a self-starter and be able to handle customer contacts in a pleasant and courteous manner.
  • Proficient in typing and grammar.
  • Ability to accurately enter information into the computer and process simple math calculations.
  • Computer literacy/proficiency in a Windows operation system.
  • Must successfully complete 10 – 13 week Customer Representative Training Program.

 

Desired Skills:

 

  • One-year experience in Call Center work.
  • Ability and personal characteristics necessary to handle professional customer contacts leaving the customer satisfied.

 

In addition to possessing the qualifications for this position, employees selected will be expected to work overtime in accordance with departmental requirements and to participate in the Company’s Emergency Restoration Program as may be required.

 

Employees selected for this classification will be required to participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause.

 

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

Job Segment: Sustainability, Compliance, Call Center, Recruiting, Customer Service, Energy, Legal, Human Resources

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