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Business Support Specialist/Process Analyst - Construction Inquiry

Date: Jul 8, 2019

Location: Newark, NJ, US

Company: PSEG

Requisition ID:  55849 

Job Function/Category:  Finance / Accounting 

Employment Type:  Exempt Full Time 


This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.


This is a multi-level growth series position in PSE&G’s Construction Inquiry Operations. The title and salary grade level assigned to the successful candidate will be determined by assessing skills and related experience, learned through the interview process, as they meet the criteria defined below.

At the Business Support Specialist, gr 26 level:
• Prepare reports (daily, monthly, annually, ad hoc) and various scorecards at the department and individual level.

• Actively participate in data analysis and problem-solving initiatives; conduct gap analyses to determine root causes; develop and implement process improvement recommendations.

• Provide timely feedback to determine effectiveness of implemented solutions and take corrective action as required.

• Investigate client/customer concerns, issues and problems to determine root causes, and identify QA/QC improvement opportunities.

• Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management’s expectations for effective internal business controls.

• This position will support PSE&G’s Construction Inquiry Operations and will be responsible for data mining. • The position at times requires travel and the successful candidate must be flexible with their work schedule.

At the Process Analyst, gr 27 level
• All of the above as well as review/create existing reports, spreadsheets, and/or databases to determine inconsistencies and/or irregularities.

• Play a leadership role in investigating and developing solutions to requests.

• Develop and generate ad hoc reports and scorecard reports from existing systems that support informational needs of management and/or operating personnel.

• Enhance existing spreadsheets/databases. Collect, summarize and analyze various reports and performance measures.

• Provide timely solutions through direct interaction or by facilitating user teams to develop and modify work process flows and develop process and procedure documents.

• Solicit feedback from users to determine effectiveness of implemented solutions and take corrective action as required. Recommend solutions and develop action plans.

At the Business Support Specialist level - Required:

• Bachelor’s Degree Required
• Minimum 3 years relevant, professional work experience
• Proficiency in Tableau and Microsoft Office
• Basic understanding of SAP applications
• Must have and maintain a current driver’s license
• Strong analytical, organizational, communication skills

At the Process Analyst level – Required:
• All of the above as well as:
• Working knowledge of database management
• Comprehensive knowledge of Excel, SAP, Access, SharePoint
• Initiative and problem-solving skills
• Strong strategic thinking, interpersonal, and leadership skills
• 2+ years relevant work experience providing analytical support

• Knowledge of SAP
• Knowledge and involvement of quality control/assurance testing process


As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.


Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.


Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.


Need to request an accommodation?


If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Newark
Nearest Secondary Market: New York City

Job Segment: Construction, ERP, Developer, SAP, Database, Engineering, Technology

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