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Date: May 11, 2022

Location: Newark, NJ, US

Company: PSEG

Requisition ID:  70052 


Job Function/Category:  Customer Services 


Employment Type:  Non-exempt Full Time 


This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.


Consistent with our core commitment of safety, PSEG has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire employment.  "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered.   Anyone unable to be vaccinated, either because of a sincerely held religious belief or a disability can request a reasonable accommodation.

Union Local

UWUA 601



Performs work in the Customer Inquiry Center associated with the proper interviewing or handling inquires of customers by telephone. Performs Collection and Credit work in connection with the interviewing of residential and commercial customers concerning collection, credit problems, the collection of unpaid accounts for gas and electric service, deposits and other related clerical work.

Job Duties & Responsibilities

1. Interview residential and commercial customers concerning collection and credit problems including, but not limited to: discontinuance reminders and notices for delinquent energy, security deposits and sundry sales payment arrangements, shut-offs for non-payment, responsibility for charges, explaining Payment Assistance programs available and related company policies and BPU Tariff regulations.

2. Complete various collection activities including but not limited to: the examination of residential and commercial accounts previously shut-off for non-payment, active and broken payment arrangements, and security deposit requests.

3. Generate orders, reports, etc., necessary in connection with assigned work, such as active orders, inactive orders and other work related to Inbound Collection calls.

4. Perform other similar or less skilled related work related to the Collection Call Center, as directed.


Years of Experience

0 years of experience

Job Qualifications

Must meet the Company's general requirements, and in addition:
1.    Must possess a high school diploma or GED. 
2.    Must be able to work from home and/or office.
3.    Must have exceptional poise and tact, as indicated by the ability to handle routine and more complex customer contacts in a pleasant and courteous manner and demonstrate a high level of ownership in resolving customer inquiries.
4.    Must possess excellent communication and telephone skills, strong typing skills along with the knowledge of computers. 
5.    Must have flexible availability and must be available for storm duty.
6.    Must be able to work various shifts to cover PSE&G 24/7 Call Center Operation.
7.    Must be neat and accurate in work as indicated by the ability to compile data and to prepare orders, forms, and statements which are used without independent check.
8.    Must be able to understand, transmit, and apply oral and written instructions.
9.    Must satisfactorily pass designated tests 
10.    Must be available to work required overtime when assigned by Company


1. Call Center experience
2. SAP CRM experience
3. Salesforce Experience
4. General Utility Industry knowledge
5. Bachelor’s degree or equivalent experience
General Information
•    Required to be a member in good standing of the UWUA
•    Initiation fee and Weekly Dues (applies to applicants who are not currently members of UWUA, Local 601)


High School

Licenses or Certifications

None Noted

Training and Courses

None Noted

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Newark
Nearest Secondary Market: New York City

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