Director Workplace Products & Services
Date: Apr 25, 2024
Location: Newark, NJ, US
Company: PSEG
Requisition: 78370
PSEG Company: PSEG Services Corp.
Salary Range: $ 152,300 - $ 250,100
Incentive: PIP 25%
Work Location Category: Remote Local
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
Responsible for defining strategy, creating roadmaps, and building programs for workplace service delivery while also providing organizational and technical leadership to align workplace services to meet business and application needs. The Director will oversee the delivery of all End User related products and services, including End User device support, software deployment, ticket processing, Identity Access Management, and collaboration tools. The Director will need to constantly seek feedback from users across the organization and ensure the appropriate support model is in place to meet enterprise requirements and field support SLAs. This role has overall responsibility for the budget and performance of all IT initiatives, teams, and personnel related to Desktop Engineering, End User Services, Field Services, and Collaboration.
Job Responsibilities
•Shape and provide guidance on the delivery of all workplace products, including deployment of various end user software (e.g., Windows, O365, Citrix, SCCM, MDT, Zoom), and determine key SLA’s
•Provide direction and support in day-to-day operations of Barista (self-service helpdesk tool) and oversee activities related to ticket processing
•Provide oversight and efficiency opportunity recommendations to PC field services, deployment, retrieval, ticket processing and manage relationship with existing vendor(s)
•Define the strategy and help inform the selection of collaboration tools to fit business needs; Oversee the design and implementation of upgrades to collaboration tools
•Develop and enhance end user support processes aligned with industry best practices and end user feedback
•Identify, document, and implement end user related policies; ensure compliance with corporate policies, procedures, and standards
•Manage team performance, coach and mentor team members, and develop a succession plan for the group
Job Specific Qualifications
Required
- Bachelor's Degree in Information Systems, Computer Science, or similar field
- 10+ years of IT experience in leading helpdesk, end user support, field support, and/or IT service management
- Understanding of key processes, systems, tools, and best practices in end user device management, IT service management and collaboration tools
- Expertise in roadmap development, application selection, and integration of end user and collaboration products into existing enterprise technology landscape
- Knowledge of desktop, PC, and other end user device management systems and solutions
- Expertise in Windows, O365, Citrix, SCCM, MDT, Zoom, and AirWatch
- Ability to identify and execute cost savings opportunities, such as outsourcing and device rationalization
- Knowledge of market offerings of collaboration tools to compare with existing tools in the organization and provide appropriate recommendations
- Proven ability to influence and build positive and productive working relationships with all stakeholders to set standards and guidelines related to end user services
- Expert in interpreting and communicating technical information in business language and vice versa
- Ability to manage and work with external vendors, including vendor selection, evaluation, and contracting
Desired
- Master's Degree in Information Systems, Computer Science, or similar field
- Working knowledge of network / cloud topologies and security software
- Basic understanding of emerging technologies (e.g., AI and machine learning) and applicable use cases in end user services and collaboration tools
- Can anticipate change and effectively and efficiently deploy resources
- Able to take innovative approaches to problem solving
- Constructively challenges the status quo to increase the performance of IT
- Appreciates the value of quality and commercial acumen in delivering successfully for IT
- Identifies inspiring goals and objectives, then motivates and leads others towards them
Minimum Years of Experience
Education
Certifications
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Nearest Major Market: Newark
Nearest Secondary Market: New York City
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