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Manager IT Processes/QA QC

Date: Jan 18, 2019

Location: Newark, NJ, US

Company: PSEG

Requisition ID:  51375 

Job Function/Category:  Information Technology 

Employment Type:  Exempt Full Time 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy

This position is a direct report to the Director IT Process and Business Operations and responsible for managing all aspects of the Quality Assurance / Quality Control function including establishing, communicating and reinforcing standards and guidelines, as well as ensuring the quality of all systems development projects. Directs a team of information technology Quality Assurance / Quality Control professionals responsible for providing the IT department with the necessary support to achieve department goals. The QA / QC group works closely and coordinates projects with IT teams, vendors and stakeholders.

The Quality Assurance / Quality Control Manager is accountable for all aspects of development and testing processes, including:


•Oversight of the design and execution of effective test plans, test cases, user scenarios, test scripts and procedures,
•Oversight of the acceptance testing of new or modified systems in an environment of diverse development platforms, computing environments, software, hardware technology and tools,
•Design, development, continuous improvement, training and maintenance of the processes necessary for the delivery of cost effective projects.
•Benchmark the performance of external companies for the purpose of improving performance and identifying innovative solutions. Develop and maintain a repository of best practices, work products, deliverables and templates.

Required Skills, Competencies, Education and Experience:

•Bachelors’ degree in Computer Science or a related discipline and at least eight, typically ten or more years of experience in systems analysis and programming and QA, or without a Bachelor’s degree, at least 12 – 15 years of experience in systems analysis and programming and QA.
•In-depth knowledge of QA procedures, principles and tools and a broad knowledge of system and technology alternatives.
•Excellent understanding of and experience in IT project management methodologies, requirements management, and IT processes.
•Six to eight years of implementation and project management experience managing projects from conception to successful implementation.
•Commanding knowledge of the technical and business issues in any of the following areas: Applications or Infrastructure Architecture, Systems Development, Project or Product Management and Operations/Production support.
•Ability to multitask and manage multiple projects in a cross-functional environment.
•Excellent consultative skills, including teamwork, facilitation, and negotiation, with the ability to communicate with all management levels.
•Excellent interpersonal skills, communications skills, and presentation skills.
•Ability to develop solid working relationships with individuals, peers, staff and management in areas of IT by understanding their perspectives and issues.
•Excellent analytical ability and problem solving skills.
•Strong leadership skills.
•Excellent judgment and decision making skills.
•Ability to foster and develop a positive team environment.
•Demonstrated ability to utilize continuous process improvement techniques
•Solid understanding of SDLC methodologies and QA Best Practices

Desired Skills, Competencies, Education and Experience:

•Graduate degree or MBA.
•Project Management certification.
•Demonstrated experience in facilitating multiple constituents with diverse opinion
•SEI-CMM Level 2 and skills and competencies
•* SQE, QC, TD, QTP & LR other testing certifications
•Experience in developing and maintaining automated testing environments



As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Newark
Nearest Secondary Market: New York City

Job Segment: Quality Assurance, Computer Science, Testing, Product Manager, Project Manager, Technology, Operations