Manager Technical Support

Date: Sep 14, 2023

Location: Newark, NJ, US

Company: PSEG

Requisition: 75745

PSEG Company: Public Service Electric & Gas Co.    

Salary Range: $ 125,700 - $ 211,900 

Incentive: PIP 20%   

Work Location Category: Remote Local  



PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Manager Technical Support – Appliance Service is responsible for the daily management of the Appliance Service Technical Support (ASTS) Team, in providing technical services and operational support to Asset Management and Gas Operations.  This individual will work across organizations in both direct and liaison roles to ensure ongoing operational success in the following functional areas:
•Operational Compliance
•Gas Operations Technical Support
•Materials, Tools, and Equipment
•Gas Appliance Troubleshooting and Repair
•Emergence Response
•Utility Service Work

Job Responsibilities

•Develop, implement and improve standards and procedures for the construction, maintenance and repair of gas meter set equipment, including pressure regulators.
•Develop and incorporate best practices for repairing customer gas utilization equipment and performing utility service work activities.
•Develop and approve new materials and methods to increase safety and efficiency, and reduce the cost of appliance service operations.
•Resolve complex problems and the root cause analysis of material/equipment failures.
•Develop and maintain subject matter expertise level of competency in the area of operator compliance and qualification activities related to appliance service work activities.
•Provide appliance service procedure related oversight toward compliance to applicable federal/state codes, regulations.
•Develop and deliver non-routine technical training.
•Represent the Company position on standards and procedures for industry, regulatory agencies, on technical and standards committees and in matters of litigation.
•Provide direction and leadership for technical group including planning workforce and skill requirements and developing group strategies and goals.
•Manage internal interfaces and enhance group effectiveness by resolving disputes and removing roadblocks.
•Ensure compliance with corporate environmental, health, & safety requirements.


Job Specific Qualifications


•Bachelor’s Degree in Engineering, Applied Science or Business Management.
•8-10 years’ experience in gas technical support and/or Appliance Service operations.
•Demonstrated ability to effectively write and establish procedures.
•Demonstrated effectiveness in problem-solving and decision-making, strong planning and organizing skills.
•Demonstrated ability to identify and analyze risks, recommend sound corrective measures.
•Strong safety advocate for department and company.
•Must possess a valid Driver’s License. 
•Must possess and use strong oral and written communication skills.
•Must possess demonstrated leadership skills, professionalism and customer/client focus.

•Master’s Degree in a related discipline
•Six Sigma Belt Progression
•Project Management Professional (PMP) Certification
•Operations Management
•Resource Planning, Allocation and Management Skills



Minimum Years of Experience

10 years of experience


Bachelors in Engineering


None Noted


Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.


Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information.  If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer.


PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.


This site ( is strictly for candidates who are not currently PSEG employees.

PSEG employees must apply for jobs internally through emPower which can be accessed through by clicking on the emPower icon, then selecting careers.




PSEG is committed to providing reasonable accommodations to individuals with disabilities.  If you have a disability and need assistance applying for a position, please call 973-430-3845 or email  If you need to request a reasonable accommodation to perform the essential functions of the job, email Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.



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Nearest Secondary Market: New York City

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