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SAP Work Management - Compliance Lead

Date: Jan 9, 2019

Location: Newark, NJ, US

Company: PSEG

Requisition ID:  53679 

Job Function/Category:  Information Technology 

Employment Type:  Exempt Full Time 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.


Manage the day-to-day production support activities associated with production control and coordination for production Work Management applications supporting critical business processes for PSEG lines of business. This includes developing, administering and executing preventive maintenance programs, overseeing problem management, performing root cause analysis and corrective action plans, providing vendor management and oversight, administering and reporting on vendor and client SLAs. Acts as the interface between PSEG internal lines of business, internal  IT staff and vendors in the day-to-day production support of critical applications and systems. Additionally serve as the Production Manager governing and controlling 810 compliance related to the regulation and control of access to systems that may contain 10 CFR Part 810 controlled restricted information at the nuclear facilities.


This position is a direct report to the Manager - Applications Support (Vendor Supported) of the Applications Support Office


Job Duties:

• Lead efforts to investigate and resolve various Applications and Systems day to day issues.

• Coordinate weekly meetings with the clients and support teams to discuss all open issues and tickets and to prioritize remediation efforts with planned maintenance and other activities.

• Manage activities to improve the overall operating environment with alerting, monitoring, and automation.

• Monitor production system performance, availability and report status to ensure client expectations are met.

• Identify opportunities for application tuning. Coordinate problem and incident management activities.

• Apply technical and functional skills to coordinate and resolve client issues with the help of support vendor.

• Work with various SMEs and suppliers to perform reviews and/or Root Cause Analysis on production systems failures, formulate corrective action plans, ensure corrective actions are patching, upgrades, tuning, performance management, etc.

• Lead technical staff and vendors and consultants to identify and resolve complex SAP, client application and hardware problems impacting availability and performance of the SAP systems.

• Work with project and development teams to ensure solutions are aligned with acceptable support requirements and that the transition and delivery of new or upgrades systems are seamlessly moved to production support teams and suppliers.

• Monitor production system performance, availability and report status to ensure client expectations are met.

• Ensure Quality Control and Assurance procedures are consistent with project specifications, client requirements and corporate policies.

• Manage the Disaster Recovery (DR) Process for the work management systems including updating of the DR plan, periodic testing and activation in the event of an emergency.

• Monitor and execute IT SOX controls and work closely with internal and external auditors.

• Coordinate and run planned outages for systems in area of accountability with the LOB and IT.

• Manage and communicate problem resolution and system restoration status during unplanned outage events to LOB and IT Senior Management.

• Develop and manage the preventive maintenance programs for systems including:

• Ensure the 3rd party support team has acquired the appropriate application knowledge.

• Follow the appropriate change management process for production releases and projects.

• Drive continuous improvement initiatives and also visit clients protectively (Customer Outreach) to improve efficiencies and also resolve chronic client issues.

• Develop and oversee controls to prevent or mitigate violations of 10 CFR Part 810 compliance requirements and internal policies.

• Evaluate the efficiency of 10 CFR Part 810 controls and improve them continuously.

• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues associated with 10 CFR Part 810 compliance.

• Draft, modify and implement Information Technology related policies related to 10 CFR Part 810 compliance.

• Collaborate with corporate counsels, Human Resources and the specific lines of business to monitor enforcement of standards and regulations related to 10 CFR Part 810.

• Assess PSEG’s future ventures to identify possible compliance risks associated with 10 CFR Part 810.

• Review the work of colleagues when necessary to identify compliance issues and provide advice or training related to 10 CFR Part 810.

• Keep abreast of regulatory developments within or outside of the PSEG as well as evolving best practices in compliance control related to 10 CFR Part 810.

• Prepare reports for senior management and external regulatory bodies as appropriate related to 10 CFR Part 810.


Required Skills, Competencies, Education and Experience:


· Bachelor's degree in Computer Science or a related discipline and at least six, typically eight or more years' experience in Information Technology, with a minimum of two years in programming/analysis, or without a Bachelor's degree, at least ten years' experience in Information Technology, with a minimum of two years in programming/analysis.

· Three or more years' experience in an IT Operations role supporting SAP applications and/or infrastructure

· In-depth knowledge and experience in SAP production systems

· Extensive technical and functional experience in the development and support of IT systems

· Excellent communication and consultative skills, and the ability to work effectively with client and IT management and staff.

· Demonstrated experience in vendor management in the day-to-day activities related to supporting critical systems

· Excellent analytical and problem-solving ability

· Basic understanding of 10 CFR Part 810 and related nuclear processes.

· Knowledge of Nuclear Security Screening Information System (SSIS)

· Knowledge of Nuclear Learning Management applications and interfaces.

· Understanding of general IT standards, policies, best practices, guidelines, processes.

· Strong communications, consultative and interpersonal skills, including oral, written and presentation; teamwork, collaboration, facilitation, and negotiation, with the ability to work effectively with internal client from various business organizations and lines of business, and IT management and staff.

· Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.


Desired Skills, Competencies, Education and Experience:


· Knowledge in one or more SAP systems and modules (HCM, MM, XI, FI-CO, SD, PM, Fleet Management, and CLM)

· Root Cause Analysis (RCA) training

· Understanding of how Work Management is used for Nuclear Plant operations and maintenance

· Advanced degree in Information Systems or Masters of Business Administration.

· Extensive application development and coding experience in one or more technologies.

· Extensive experience in application and infrastructure design, implementation and support.

· Project Management (PMP) or other professional certifications.

· Experience working with geographically dispersed teams of technical resources, consultants and vendors.


Additional Critical Information:

· This is a two level position with level placement dependent upon the skills and experience of the candidate.  Positions included in this posting are as follows:

o Lead Consultant

o Sr. Consultant 


• This position requires after hours support and be on call.

•  Every year this position may be required to work from offshore along with the applications support vendor and the duration will range from 2 weeks to a month.


Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.




As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

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Nearest Secondary Market: New York City

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