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Sr Director Digital Products and Services

Date: Jun 17, 2021

Location: Newark, NJ, US

Company: PSEG

Job Summary

Responsible for managing Integration, Automation, and Customer functions at PSEG. This role will craft a comprehensive digital strategy to enable digital solutions and drive the development and implementation of products, tools, and applications to deliver actionable insights and ensure the effective adoption of digital tools. The Senior / Executive Director is also tasked with optimizing the customer experience through leveraging digitization, enhancing existing services, and designing new services. The Senior / Executive Director will interact with senior business leaders in PSEG operations to define the customer vision and journey and translate them into a future state roadmap and architecture for digital platforms. The role has overall responsibility for the budget and performance of all IT initiatives, teams, and personnel related to Integration, Automation, Meter-to-Cash, Call Center Technologies, Customer Digital Channels, and CRM.

Job Responsibilities

  • Ensure the 24/7 safe and reliable operations of all Digital (Integration, Automation, Customer) SLA's
  • Shape and oversee projects to support the delivery of all Integration, Automation, and Customer services
  • Create and deliver strategic portfolio for Digital Technologies, including 5-year roadmap and annual financial plans
  • Oversee the definition and management of automation methodologies, strategies, standards, tools, and best practices for automation processes
  • Drive the development of solution architecture / framework, and facilitate the effective integration of frameworks and processes with other related business and IT processes
  • Direct the selection, availability, and use of applications, systems, and tools to manage risk profile and SLAs of Digital services
  • Manage team performance, coach and mentor team members, and develop a succession plan for the group

Job Specific Qualifications

Required

  • Bachelor's Degree in Information Systems, Engineering, or related field
  • 10-15+ years of experience in Utility customer solutions
  • 3-5+ years of experience in CRM solutions (Salesforce), web portals, integration (Mulesoft), and automation
  • Knowledge of Customer systems (e.g., web / mobile portal, customer solutions)
  • Expertise in customer journey and UX design
  • Knowledge of SAP, Salesforce and Mulesoft
  • Knowledge of automation methodologies, standards, tools, and best practices for automation processes
  • Knowledge of key integration architecture, systems, and processes, including platform and API strategy
  • Proven ability to influence and build positive and productive working relationships with all stakeholders to set standards and guidelines related to Customer, Integration, and Automation
  • Ability to manage and work with external vendors, including vendor selection, evaluation, and contracting
  • Possesses strong financial acumen and can help shape and optimize around $16-19M budget for the function

Desired

  • Master’s Degree in Information Systems, Engineering, or related field
  • Knowledge of project management methodologies
  • Expertise in digital strategy and emerging technologies in the Utility industry (e.g., predictive analytics, blockchain, grid modernization, VR/AR)
  • Expert in interpreting and communicating technical information in business language and vice versa
  • Can anticipate change and effectively and efficiently deploy resources
  • Able to take innovative approaches to problem solving
  • Thinks strategically with a focus on business value; able to develop strategies while incorporating a broad organizational perspective
  • Identifies inspiring goals and objectives, then motivates and leads others towards them

Minimum Years of Experience

10 years of experience

Education

Bachelors in Information Systems or Engineering

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

 

Business Unit- PSEG Services Corp.

Hiring Manager- ZEESHAN SHEIKH

Job Grade- 32

Union Wage Rate-

Incentive- 30%

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire.  Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires.  Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.

Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 


Nearest Major Market: Newark
Nearest Secondary Market: New York City

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