Associate Network VOIP Engineer
Date: Aug 17, 2024
Location: Salem, NJ, US
Company: PSEG
Requisition: 79147
PSEG Company: PSEG Services Corp.
Salary Range: $ 75,000 - $ 118,700
Incentive: PIP 10%
Work Location Category: Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
PSEG Nuclear Business Unit (NBU) is looking for an Associate Voice Network Engineer with thorough knowledge of fundamental networking concepts and telecommunications systems to include Voice Over Internet Protocol (VOIP) and telephony systems, hands-on experience with network troubleshooting, as well as voice architecture design and implementation. The Associate Voice Network Engineer will focus on design, install, maintenance, troubleshooting, and repair of the NBU voice network.
Job Responsibilities
Primary Responsibilities are:
• Assists with the design, development, configuration, and testing of voice technology solutions to meet business or technology requirements.
• Collaborates with other IT professionals to ensure proper integration of new technology solutions within the existing technology solutions.
• Provides support toward resolution of escalated support tickets.
Specific responsibilities include:
• Evaluates existing voice technology solutions and platforms to provide recommendations for improving technology performance.
• Collaborates with all stakeholders such as enterprise architects, software development, operations, cybersecurity, and infrastructure to integrate applications and hardware.
• Ensures that the design and technology solution implementation meet security and QA standards.
Job Specific Qualifications
Required:
• Bachelor’s degree in computer science, Mathematics, Information Technology, Computer Engineering, Information Sciences, or a related field and 2 or more years of relevant experience supporting voice operations and/or voice engineering.
• Without a bachelor’s degree, must have at least 6 years of relevant experience supporting voice operations and/or voice engineering.
• Understanding of network architecture and integration with voice systems.
• VOIP/networking experience
• Telecommunications systems installation, maintenance, and repair experience
Required Competencies:
• Ability to work independently and multi-task effectively.
• Flexible and adaptable to change in priorities as necessary.
• Strong analytical ability and attention to detail.
• Excellent problem-solving skills.
• Ability to learn new business and technical concepts.
• Strong oral and written communication skills.
• Good facilitation skills.
• Leadership, technical teamwork, and interpersonal skills.
• Ability to foster working relationships with the team, IT Management and Client departments.
• Understanding of technology architecture, technology platforms, and ability to explain technical concepts to the business users in the context of business requirements.
Desired Qualifications:
• Master’s degree in STEM field for voice/networking support
• Experience with mission critical technology solutions
• CCNA, CompTIA A+, CompTIA Network +, and/or CompTIA Security + preferred
Minimum Years of Experience
Education
Certifications
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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