Associate Voice Network Technology Engineer

Date: Dec 1, 2023

Location: Salem, NJ, US

Company: PSEG

Requisition: 76296

PSEG Company: PSEG Services Corp.    

Salary Range: $ 70,200 - $ 115,800 

Incentive: PIP 10%   

Work Location Category: Hybrid  


PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

PSEG Nuclear Business Unit is looking for an Associate Voice Network Technology Engineer with a thorough knowledge of fundamental networking concepts, hands-on experience with voice and network troubleshooting, technology solution design, and implementation. The Associate Voice Network Technology Engineer is involved in the full technology life cycle and responsible for designing, coding, configuring, testing, implementing and supporting voice and network software, hardware and systems. Technology Engineers may be assigned to either implementation or support functions. Implementation involves creating new technology based solutions whereas support involves upgrades, maintenance or issue resolution to existing technology solutions.

Job Responsibilities

Primary Responsibilities are:

  • Design, configuration, development, documentation, and testing of technology solutions to meet business or technology requirements.  Recommendation of technology alternatives.  Collaboration with other individuals to ensure proper integration of the new technology solution with the existing technology solutions.
  • Analysis of end user’s needs, business, and technology requirements.  Translation of these requirements into technology solution capabilities and design.  Alternatively, using the user needs, business, and technology knowledge to peer review designs, implementation plans, software code, configuration settings or other artifacts to ensure technology solution being created by others meets the user needs, business and technology requirements.
  • Provides support toward resolution of escalated support tickets.  May perform the needed analysis to identify root cause of reported incidents as well as identify the short and long term remediation for the identified incidents


Specific responsibilities include:

  • Oversees design, implementation, and maintenance of voice communications systems. 
  • Demonstrates expertise in the configuration, implementation, and maintenance of data and voice network communications systems. 
  • Develops internal documents for troubleshooting support, network infrastructure documentation, and maintenance procedures. 
  • Migrates sites from legacy PBX to Cisco VoIP and provides tier 3 support for both Cisco VoIP and legacy PBX telephone systems. 
  • Manages secure communications devices and infrastructure components (POTs, ISDN, PBX, call management servers, conference bridges, etc.). 
  • Works with network services team to develop fully integrated data and voice solutions. 
  • Ensures that the design and technology solution implementation meets security and QA standards. Suggests fixes to issues by doing a thorough analysis of root cause and impact of any defect(s).
  • Conducts design and change record peer reviews in support of upcoming changes.  
  • Provides support toward resolution of escalated support tickets. 

Job Specific Qualifications


  • Bachelor’s degree in Engineering, Computer Science or a related field i.e. STEM
  • 2-4 years of professional technology solution engineering
  • 2+ years primary support experience in IP, VOIP, PBX, voice mail, voice networks, and video systems. 
  • 2+ years performing configuration, implementation, and maintenance of voice, data, and/or network communications systems. 
  • Demonstrated good leadership capabilities through technology solution ownership and adoption, projects or other work experiences. 
  • Experience with telecommunication wiring and telecommunication switch/PBX programming. 
  • Knowledge and experience of basic understanding of infrastructure wiring/connectivity. 
  • Ability to work independently and multi-task effectively.
  • Strong analytical ability and attention to detail.
  • Excellent problem solving skills.
  • Strong oral and written communication skills.
  • Leadership, technical teamwork, and interpersonal skills. 
  • Ability to foster working relationships with the team, IT Management, and client departments.
  • Understanding of technology architecture, technology platforms, and ability to explain technical concepts to the business users in the context of business requirements. 



  • CCNA- Routing & Switching OR Voice
  • Strong understanding and working knowledge of network and voice infrastructures: LAN, WAN, routers, switches, firewalls, trunking, PSTN, PRI, TDM, POTS, and local exchange carriers
  • Experience implementing off the shelf products.
  • Experience with mission critical technology solutions.


Minimum Years of Experience

2 years of experience




None Noted


Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.


As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.


PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. All drug and alcohol testing for federally regulated roles is inclusive of marijuana. Employees who transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana.


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