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Sr Operations Supervisor - Electric

Date: Nov 22, 2021

Location: Secaucus, NJ, US

Company: PSEG

Requisition ID:  68916 

 

Job Function/Category:  Operations 

 

Employment Type:  Exempt Full Time 

 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

 

Consistent with our core commitment of safety, PSEG has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire.  "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered.   Anyone unable to be vaccinated, either because of a sincerely held religious belief or a disability can request a reasonable accommodation.

 

Job Summary

This opportunity is open to current PSEG employees only.

As operational lead and division SME (Subject Matter Expert) provide supervision in the operation of the electric distribution system and the delivery of electric customer support services.
• Manage all aspects of Distribution Operations on a day to day basis including the interfaces with ESOC (Electric System Operations Center) and other departments to ensure top quartile system reliability and meet the daily demands of residential, commercial and industrial customer service repair requests.
•  Manage emergency response to system and weather events within the division including the determination of workforce levels, storm process activation, and incident communications as needed.

Job Responsibilities

• Manage the delivery of top quartile customer service in the repair and troubleshooting of electric service, including the ETR (Estimated Time of Restoration) process.
• Function as SME for complex operational issues including switching and tagging activities and the development and implementation of process improvements including technical and performance enhancements.
• Manage emergency response to system and weather events within the division including the determination of workforce levels, storm process activation and incident communication as needed.  Make ultimate decisions regarding scheduled outages in support of other departments after considering impact to reliability, project schedules and customer satisfaction. 
• Maintain effective working relationships across departments to achieve Electric Operations level objectives and targets. Review and approve new or updated one lines and circuit prints. On an interim basis and as required, assume the role of the Division Operations Manager.
• Manage the overall work plan and score-card results for the department. Influence score-card results in the operational, people, customers and financial quadrants. Direct work management activities and plan to achieve operational targets.
•  Achieve the desired results of the Electric Distribution Department through the application of PSEG values, sound management practices and skills and total commitment to teamwork. Ensure quality and quantity of work performed is in compliance with Company standards and procedures, safe work practices and government regulations.
• Maximize system reliability by ensuring timely and effective planning and scheduling.  As division/department SME, develop MAST and bargaining unit personnel group skills to effectively meet goals and performance objectives.
• Coach, counsel and recognize associates in accordance with Positive Discipline. Conduct fact-finding and handle first and second level grievance meetings of a complex nature. Conduct bargaining unit performance appraisals and provide input to MAST Performance and Accountability reviews.
•  Ensure Electric Department on-call coverage and accept call-out obligations.  Provide day to day leadership and technical direction to both first line MAST supervision and Bargaining Unit division workforce.
• Directs departmental operations across multiple locations (Headquarters and Sub-Headquarters). Deliver key messages, on-the-job training and development to MAST and Bargaining Unit division personnel (dispatchers, system operators).
• Provide leadership on safety related initiatives and model exemplary safe work practices. Oversee training and development at the Division to ensure compliance.  This includes Compliance and Apprentice Training programs.

Job Specific Qualifications

• High School graduate or GED.
• Demonstrated knowledge of and experience (minimum of 5 years) in the operations of the distribution and sub-transmission system.
• Minimum of 3 years of experience as an Operations Supervisor or equivalent operations department experience.
• Proven subject matter expert (SME) for departmental operations including switching and tagging.
• Demonstrated effectiveness in managing response to emergency operational situations.
• Proven motivations to develop and implement procedures/practices to improve operational results.
• Demonstrated high level of leadership and ability to communicate effectively to diverse groups both MAST and Union.
• Extensive working knowledge of Company/Union agreements and demonstrated experience handling first and second level complex grievance meetings.
• Demonstrated experience with and knowledge of balanced score-card at the division and department levels.
• Must have a valid U.S. Drivers’ License and safe driving record.
• Must foster an inclusive work environment and respects all aspects of diversity
• Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

Education

High School

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

 

This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

 

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

 

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

 

Consistent with our core commitment of safety, PSEG has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire.  "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered.   Anyone unable to be vaccinated, either because of a sincerely held religious belief or a disability can request a reasonable accommodation.

 

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

 

Need to request an accommodation?  If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.


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Nearest Secondary Market: Newark

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