Business Support Specialist - Customer Ops

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Date: Oct 16, 2026

Location: Springfield, NJ, US, 07081

Company: PSEG

Requisition: 84430
 
PSEG Company: Public Service Electric & Gas Co
 
Salary Range: $ 79,400 - $ 125,600
 
Work Location Category: Hybrid
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

 

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:
• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

 

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

 

PSEG is not offering visa sponsorship for this position.

 

Job Summary

At this time, only current PSEG employees are being considered. 

This position supports the Electric, Gas, and Transmission divisions for the billing and collection of infrastructure relocation project costs. It utilizes SAP, an inhouse SQL database, and Microsoft tools to provide detailed project cost analysis that supports cost determination, including verification, assessment, projection, and true ups, for project managers and other internal and external stakeholders. The role requires close coordination with internal and external process owners to ensure cost information is accurate and clearly presented for invoicing State Agencies and other third party customers.

Job Responsibilities

  • Provide technical and financial support to PSE&G process owners and engineers for Third Party Billing activities, including the billing, collection, and reconciliation of recoverable project costs. Monitor project receivables, issue dunning letters, and follow up with customers on invoices over 90 days.
  • Coordinate with internal and external project managers to resolve issues that arise during the collection process.
  • Create and maintain reports and analytics to track project costs and payments against contractual agreements, and prepare documentation needed for project change orders.
  • Collaborate directly with project managers, engineers, and technicians to maintain insight into project progress, financial status, and key components, supported by an onsite presence within the division.
  • Serve as a liaison between Third Party Billing and internal and external organizations, resolving issues as they arise.
  • Update and maintain all project data in the inhouse database and assess potential enhancements to improve prioritization based on business needs.
  • Prepare daily, monthly, annual, and ad hoc reports to support operational requirements.
  • Participate in problem solving initiatives by identifying root causes, performing variance analysis, and recommending process improvements.
  • Conduct data extraction, financial review, and analysis to support decision making and performance tracking. Respond promptly and effectively to customer concerns and resolve escalated billing questions.

Job Specific Qualifications

  • BS degree plus 3 years of relevant experience or, in lieu of a degree, 7 years of equivalent relevant experience.
  • Comprehensive knowledge of Microsoft Office and FI and CO modules in SAP.
  • Possess strong organization and customer relationship skills; ability to build and maintain effective partnerships within and across the organization.
  • Possess strong analytical, organizational, and communication skills as well as strong attention to detail and the ability to work collaboratively with internal and external associates.
  • Must possess a valid U.S. driver's license and maintain a satisfactory driving record.
  • Must foster an inclusive work environment and respect all aspects of diversity. Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.
  • Familiarity with existing technology offerings, including SAP, Ariba, Microsoft Office, and DWMS.
  • Ability to present written and oral work process documentation clearly and concisely.
  • Compliance with the Department of Energy's regulation 10 CFR 810 is required.

Desired

  • Ability to work with SQL databases, Power BI, Microsoft 365 Copilot.

 

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

 

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. 
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire.  Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. 

 

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.  Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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Nearest Major Market: New York City
Nearest Secondary Market: Newark
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