Customer Operations Supervisor

Job Responsibilities

•Lead and supervise all work associated with the testing, repair and calibration of all classes and types of meters, residential, commercial and industrial grade meters and associated meter instrumentation and related equipment
•Role requires direct supervision of associates in a union environment, with a strong emphasis on managing and developing individual performance. 
•Monitor and analyze individual performance on a daily basis, in an effort to achieve established scorecard targets and drive employee performance. 
•Set priorities for the team to ensure effective workload management. 
•Motivate, coach and develop personnel towards high levels of performance, quality, and technical competence. 
•With oversight from manager, resolve employee relations/industrial relations matters to ensure consistency across the department and in compliance with policies, procedures and/or business plan. 
•Plan, organize and coordinate a diverse workforce on a short- and long-term basis to ensure work is done safely and efficiently; to maximize operational effectiveness; and to achieve department targets. 
•Position requires a high level of teamwork and coordination with internal team members and external stakeholders. 
•Supervise and lead by initiating, guiding, supporting and motivating associates. 
•Organize and lead team meetings. Plan and organize activities/projects.
•Analyze data to assess business performance and adjust local procedures as appropriate. 
•Maintain staff levels/requirements to best meet business needs. 
•Achieve operational excellence and safe work behaviors through leadership, teamwork and effective communication. 
•Learn, maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectation for effective internal business controls. 
•Location and shift of supervisory roles can vary depending on operational needs.

Job Specific Qualifications

Required

•BS/BA degree or, in lieu of a degree, a minimum of 6 years’ relevant experience, which includes field experience and demonstrated leadership experience of 2 years.
•Strong performance record.
•Technical and analytical/problem-solving expertise.
•Ability to make decisions, proactively resolve issues, and provide short/long term operational and performance improvement recommendations.
•Strong verbal and written communication skills.
•Able to work independently; prioritize work; meet deadlines and targets.
•Demonstrated ability to effectively interact with management, colleagues and customers.
•Strong MS Office skills.
•Valid driver's license required.

Minimum Years of Experience

Education

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.