Process Analyst - Customer Operations

Date: Sep 6, 2023

Location: Springfield, NJ, US

Company: PSEG

Requisition: 75620

PSEG Company: Public Service Electric & Gas Co.    

Salary Range: $ 79,800 - $ 131,700 

Incentive: PIP 10%   

Work Location Category: Remote Local  



PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Measurement Systems Smart Meter Operations Center (SMOC) team is responsible for the data collection, processing, and distribution of PSE&G’s AMI devices. The Process Analyst supports SMOC by analyzing data to help configure, optimize, and harden the existing systems while identifying areas where systems can be better integrated across business units.

Job Responsibilities

  • Actively participate in the implementation of new systems and modules to support AMI Use Cases and PSEG initiatives surrounding AMI.
  • Prepare reports (daily, monthly, annually, and ad hoc) and review, analyze, and explain trends in existing reports within Command Center and/or Meter Data Management System (MDMS).
  • Investigate client/customer concerns as needed.
  • Actively participate in problem solving initiatives to determine root cause, gap analysis, and develop process improvement recommendations to resolve the problems identified.
  • Provide timely feedback to determine effectiveness of implemented solutions and take corrective action as required.
  • Play a leadership role in the development, recommendation and implementation of new procedures and process improvements, often via cross-functional teams.
  • Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management’s expectations for effective internal business controls.
  • Support the Managed Services Agreement and Service Level Agreement established with AMI vendors.
  • Foster the refinement, understanding, and enhanced utilization of process measures and benchmarking.
  • Understand and maintain Sarbanes Oxley (SOX) controls.

Job Specific Qualifications


  • BS degree and 5+ years relevant work experience including business/financial experience.  In lieu of a degree, 9 years relevant work experience.

  • Strong analytical, strategic thinking, interpersonal, presentation and leadership skills
  • Demonstrated experience and high proficiency in Excel, Power Point and other Microsoft Office applications.

  • Demonstrated organization skills; ability to build and maintain effective partnerships within and across organizations.

  • Demonstrated analytical, attention to detail, and communication skills.



  • Experience working on IT Projects or system enhancements
  • Benchmarking experience
  • Demonstrated skill in implementing process improvements
  • Experienced in creating process documentation
  • Visual Basic experience
  • Demonstrated experience in MS Tableau, MS Access, SharePoint, and SQL

Minimum Years of Experience

5 years of experience




Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.


Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information.  If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer.


PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.


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PSEG employees must apply for jobs internally through emPower which can be accessed through by clicking on the emPower icon, then selecting careers.




PSEG is committed to providing reasonable accommodations to individuals with disabilities.  If you have a disability and need assistance applying for a position, please call 973-430-3845 or email  If you need to request a reasonable accommodation to perform the essential functions of the job, email Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.



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